Returns & refunds

Last updated: 5 November 2026

60-day returns

If your pillow does not suit you, tell us within 60 days of delivery at contact@merylou.com. Include your order number and the items you wish to return. We will give you return instructions and the correct address. Please do not send goods to the registered office without instructions.

Condition and return costs

Return the pillow clean, complete and protected for transport. You may inspect it as you would in a shop. We may reduce a refund for loss of value caused by handling beyond what is reasonably necessary. For a change of mind, you pay the return postage; we do not charge a restocking fee. We cover reasonable return costs for faulty, damaged or incorrect goods.

Refund timing

We refund through the original payment method within 14 days of receiving the returned goods or evidence of return, whichever is earlier. Your bank may need additional processing time. Where required by law, the refund includes the standard outbound delivery charge; upgrades are not refunded beyond that amount.

Your statutory rights

UK consumers can notify us of cancellation within 14 days of receiving goods and then have a further 14 days to send them back. Our 60-day offer adds to these rights. Faulty or misdescribed goods remain covered by your statutory rights; a hygiene exclusion is not applied automatically to every pillow.

Digital gift

A complimentary guide does not reduce your right to return the physical pillow. No separate fee for the gift is deducted from your pillow refund.