Terms of sale
Buying from Merylou
Terms of sale
These terms explain your order, payment, delivery and after-sales protection.
Your order
Datavex Labs Ltd, trading as Merylou, is your seller. Our pillow offers contain 1, 2 or 3 pillows as selected. Separate accessories are included only when selected and paid for. Purchases are one-time payments, not subscriptions. Check your items, quantities, currency, total and delivery address before confirming payment.
Prices and payment
The product page and checkout show the price and currency for your selected market. The total, including any applicable taxes and delivery charges, is shown before payment. Available payment methods depend on the checkout provider, your location and device. We do not collect full card details on our own server. Keep your order confirmation and payment receipt.
Delivery
Dispatch is usually within 48 hours. Estimated delivery is 6–10 working days after dispatch, unless a different timetable is confirmed for your order. Read our Shipping policy for delays and delivery problems.
60 Night Sleep Trial
You may try the principal pillow in your own bed and request a return within 60 nights of delivery. Normal trial use is allowed. You pay return postage for a comfort or change-of-mind return. Separately purchased accessories are outside this voluntary trial. Read our Returns & refunds policy for return steps, refund amounts and timing.
1 Year Warranty
The principal pillow and its supplied fabric cover have 12 months of manufacturing-defect cover from delivery. Separate covers and sleep masks do not receive this voluntary warranty. We cover the necessary return and replacement delivery costs for a covered claim. Read the 1 Year Warranty for the full terms. Your statutory remedies take priority.
Faults, missing deliveries and cancellations
Contact contact@merylou.com with your order reference. Merylou handles the claim. A refund due to you does not depend on a supplier reimbursing us. We do not deduct payment processing fees or charge for a complimentary ebook when refunding the physical items. If we cannot fulfil an order, we contact you and refund the unavailable items.
Product use and care
Follow the care instructions supplied with your item. The pillow is not a medical treatment. Stop using it if it causes discomfort and seek qualified advice for persistent symptoms.
Law and your rights
The law of England and Wales applies, without limiting mandatory consumer protections in your delivery country or your right to use a court available under applicable law. These terms do not exclude liability that cannot legally be excluded. Later changes do not reduce the terms or promises applying to an existing purchase. Contact contact@merylou.com so we can try to resolve a complaint.
Contact and seller details
Datavex Labs Ltd, trading as Merylou
Company number: 17036825
Sittingbourne, Kent, ME10 3EW
United Kingdom
Email: contact@merylou.com
This is our registered office, not an automatic returns address. Contact us for the appropriate return instructions.
Preview prepared: 11 November 2026
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