Shipping policy
Your delivery
Shipping policy
Destination and cost
We deliver to the destinations available at checkout. Standard delivery is included where marked on your pillow offer. Any additional charge or address restriction is shown before payment. The delivery terms confirmed for an existing order remain unchanged.
Dispatch and delivery
Our team prepares your order, with dispatch usually within 48 hours. Estimated delivery is 6–10 working days after dispatch unless a different timetable is confirmed for your order. Transit working days exclude weekends and public holidays. Dispatch time and transit time are separate.
Tracking and separate parcels
We send tracking when available. Pillows and separately purchased accessories may arrive in separate parcels. We provide the tracking available for each parcel; a delivery scan for one parcel does not mean every item has arrived.
Delays and missing deliveries
Contact contact@merylou.com if tracking does not update, your order is late or a delivered parcel is missing. We investigate with the carrier and arrange the remedy required for your case. If we cannot meet a promised dispatch date, we explain the revised timing and your option to cancel unshipped items for a refund. We do not make you wait for a supplier’s dispute window before applying your legal rights.
Address changes and returns
Check your address before paying and email promptly if a correction is needed. A change after dispatch may not be possible. If an unexpected import or delivery charge is requested, contact us before paying. For cancellation, return postage and refund timing, read our Returns & refunds policy. A case-specific return address is provided by our team; do not send returns to our registered office without instructions.
Contact and seller details
Datavex Labs Ltd, trading as Merylou
Company number: 17036825
Sittingbourne, Kent, ME10 3EW
United Kingdom
Email: contact@merylou.com
This is our registered office, not an automatic returns address. Contact us for the appropriate return instructions.
Preview prepared: 11 November 2026
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